Field Service Lightning in Salesforce
Ever try herding cats? It’s very similar to trying to run a mobile workforce without a field service management system. You’ll find field service management helpful in numerous industries, particularly those that employ mobile workers or contractors. That includes public utilities and transportation, vending machine services, telecommunications, waste management, financial…
Automate Case Management in Salesforce Service Cloud
Suppose there are many cases to solve in an organisation, but priority in some cases are higher on another. Imagine clicking a couple of buttons to make sure the case management procedures just happen. Instead of hoping that someone can forward an important case to the right person (manager) by…
How does Cloud Computing change the traditional way in the current scenario?
Introduction The nature and tendency of humans is inquisitive, previously most people were concerned about how to obtain computers in their offices, schools and homes. The main reason behind that was in order to get close to the world and communicate and exchange data via these devices. But today people…
Order and Contract Management in Salesforce Service Cloud
Service representatives should always be empowered to assist their customers in maintaining orders and contracts in every possible way. It means that they must have complete visibility into orders, contracts and customer activity, and systems that enable them to place orders on behalf of customers, and make shipping and delivery…
Asset Management in Salesforce Service Cloud
Nowadays Organizations are more focused on the best services that must be delivered to the customers. Hence organizations are investing more to build strong service set up to solve the query of customers related to any products. Organizations are setting up strong service networks to optimize the productivity of their…
Channels for Customer Engagement in Case Management
As stated in the Service Cloud, the first step is to deliver exceptional customer service by giving your customers the choice of how they interact with your company. The various ways your customers can contact your business are called networks, and they can connect to anything as changing as video…
Salesforce Service Cloud Case Management
Your customers need your help. Complaints, issues, comments, and questions are common, but when your customers have problems with your product or service, your company runs the risk of losing customers or damaging your product. The best way to keep this from happening is to track and fix the concerns…
Territory Management in Salesforce Sales Cloud
Most of the persons among us who are technical savvy use some kind of CRM (Customer Relationship Management) system to manage daily activities such as sales, sales forecasts, regression with different data of the customer, and territory management in regard to the geographical location of the customer or consumer, etc….
The setup process for Salesforce Lightning Service Console
In today’s scenario, each and every service representative (reps) and manager want to see the things like Accounts, Contacts, associated Cases with Accounts and Contacts, activities of reps on a single tab instead of switching to multiple tabs in order to see different cases with different associated Accounts and Contacts….
Lead Management in Salesforce Sales Cloud
Leads are potential customers that show interest in your product or services. It may be an individual or a company that shows interest in your products, goods, and services. In organizations, the lead management process is very much needed in order to optimize the business process.Lead Management is one of…
