Channels for Customer Engagement in Case Management
As stated in the Service Cloud, the first step is to deliver exceptional customer service by giving your customers the choice of how they interact with your company. The various ways your customers can contact your business are called networks, and they can connect to anything as changing as video…
Salesforce Service Cloud Case Management
Your customers need your help. Complaints, issues, comments, and questions are common, but when your customers have problems with your product or service, your company runs the risk of losing customers or damaging your product. The best way to keep this from happening is to track and fix the concerns…
Territory Management in Salesforce Sales Cloud
Most of the persons among us who are technical savvy use some kind of CRM (Customer Relationship Management) system to manage daily activities such as sales, sales forecasts, regression with different data of the customer, and territory management in regard to the geographical location of the customer or consumer, etc….
The setup process for Salesforce Lightning Service Console
In today’s scenario, each and every service representative (reps) and manager want to see the things like Accounts, Contacts, associated Cases with Accounts and Contacts, activities of reps on a single tab instead of switching to multiple tabs in order to see different cases with different associated Accounts and Contacts….
Lead Management in Salesforce Sales Cloud
Leads are potential customers that show interest in your product or services. It may be an individual or a company that shows interest in your products, goods, and services. In organizations, the lead management process is very much needed in order to optimize the business process.Lead Management is one of…
Master The Skills Of Salesforce Web-to-Lead And Be Successful
Web-to-Lead is a feature in Salesforce that allows users to gather information from a company’s website automatically when visitors put the contact information details on the website. Salesforce lets you easily create web-to-lead forms that capture information about visitors who will fill the forms on the website and store that…
The Ultimate Guide To Salesforce Commerce Cloud
Salesforce Commerce Cloud is the World’s leading Business to Consumer and Business to Business commerce solutions. It is a cloud-based commerce platform that entitles brands to create intelligent, unified buying experiences across all channels like mobile, social, web, and store. Demandware has been acquired by Salesforce and further renamed it…
Salesforce Connection conference Chicago 2020
Salesforce is going to organize an event Connections 2020. Salesforce Connection 2020 is the platform where you can learn how to build better customer experiences with the Salesforce Platform. Why attend this event? This event is mainly for Marketing, commerce, and service teams. Here you will get the chance to…
What is Lightning Web Components in Salesforce
LWC stands for Lightning Web Components and It is a new framework for building Lightning components. For Lightning Web Components development you need to setup SalesforceDX and VsCode as Lightning components are currently available in the Developer console. It is a DOM (Document Object Model), element created through reusable code…
Salesforce and Quickbooks Desktop Integration Using DBSync
DBSync’s Salesforce– Salesforce data such as Product, Accounts, and Opportunites can easily synchronize with the help of QuickBooks Desktop Integration. This integration optimizes your Order-to-Cash and Procure-to-Pay processes and saves your lot of time and money. Also Check: Salesforce and Quickbooks Online Integration Using DBSync QuickBooks Desktop is one-time purchase…
